A Furhat robot on the kitchen counter looking at a person on the right who is cutting something on a cutting board. The person looks at the robot.

Together with my amazing colleague [Dimosthenis Kontogiorgos](https://www.kth.se/profile/diko?l=en), we led the work that got accepted into CHI'20. In this work, we extend prior work on robot failures by assessing the impact that embodiment and failure severity have on people's behaviours and their perception of robots. Take-away messages from this work: - When using a smart-speaker embodiment, failures negatively affect users' intention to frequently interact with the device, however not when using a human-like robot embodiment. - Users significantly rate the human-like robot higher in terms of perceived intelligence and social presence. - In higher severity situations, human-likeness is distracting and detrimental to the interaction. @inproceedings{kontogiorgos2020embodiment, title={Embodiment effects in interactions with failing robots}, author={Kontogiorgos, Dimosthenis and van Waveren, Sanne and Wallberg, Olle and Pereira, Andre and Leite, Iolanda and Gustafson, Joakim}, booktitle={Proceedings of the 2020 CHI conference on human factors in computing systems}, pages={1--14}, year={2020} }